Delivery and shipping modalities

Shipping costs
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

>>> Shipping within Germany
>>> Shipping to Austria

Packaging costs
As our products are packaged with particular care and stability, additional packaging costs in the amount of € 1,00 accrue. For frozen and chilled articles another € 3,00 for the polystyrene box (possibly including dry ice) are added. Per 26 kg of goods, besides the shipping costs, accordingly a maximum of 4 € will be charged for the packaging, regardless of the recipient country.

Shipping methods
Our partner companies DHL, UPS and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays. In general, you can choose between standard and express delivery.

Standard shipping

For standard shipping via DHL, the goods leave our house on Mondays, Tuesdays and Wednesdays. If payment is received until 7 a.m., the ordered goods will usually be shipped on the same day. With standard delivery via DPD, the goods leave our house on Mondays to Wednesdays. Ordered goods are usually shipped on the same day, after receipt of payment until 9:00 a.m.

Express shipping
Regardless of the chosen carrier, with express shipping goods will be dispatched Mondays to Thursdays. Ordered goods are usually sent on the same day, after receipt of payment until 9:00 a.m. Please keep in mind that for express shipping it is not possible to grant a signature release authorisation, personal acceptance must be guaranteed.

Safety and eco-friendliness

We guarantee a completely functioning cold chain, if the order quantity of the respective goods optimally fits to our packaging units. The more filled the cartons are, the easier it is to realize the desired cooling. For cartons up to 12 kg, the cold chain is secured at a goods weight from 7 kg on, for cartons up to 26 kg it is secured at a goods weight from 25 kg on.

 
 

Shipping to Germany

Shipping days:
DPD Standard: Shipping Monday to Wednesday. 
DHL Standard: Shipping Monday to Wednesday.
UPS EXPRESS Saver: Shipping Monday to Thursday.

Shipping and packaging costs:
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €. For orders with frozen and chilled articles additional costs in the amount of 3,00 € are charged.

These are marked by the red price in the following table.

Weight of goods DHL Standard
  1–4 working days
per 26 kg 4,50 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods DPD Standard
  1–4 working days
per 26 kg 5,30 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods UPS EXPRESS Saver
  1 working day
per 26 kg 8,50 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
 

Shipping to Austria

Shipping days:
DHL Standard: Shipping on Mondays to Wednesday.
UPS Standard (Transborder): Shipping on Mondays and Wednesday.
DPD Express (Garantiepaket): Shipping Monday to Wednesday.


Shipping and packaging costs:
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €. For orders with frozen and chilled articles additional costs in the amount of 3,00 € are charged.

These are marked by the red price in the following table.

Weight of goods DHL Standard
  1–4 working days
per 26 kg 11,00 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods UPS Standard (Transborder)
  1 working day
per 26 kg 14,00 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods DPD Express (Garantiepaket)
  1–2 working days
per 26 kg 14,30 €
+ 1,00 € (Carton - transport packaging)
+ 3,00 € (EPS- polystyrene box)
 
*All prices include VAT plus shipping costs.