Delivery and shipping modalities

As soon as your order has been packed from our employee in our shipping center , it can no longer be cancelled or in any other form changed (this refers to  delivery address, amount ordered, articles selcted).

Please make sure you will be available to receivce your delivery on the date of delivery , which is given in the email we sent you or you can give the delivery service provider a deposit authorization to leave your shipment at a place of your choosing or a neighbor of your choice

You are responsible for the correct information of the delivery location. Neither we as the shipper nor the delivery service provider can be held responsible for an incorrect deposit authorization. Furthermore, it must be guaranteed that the deposit location is easily accessible so that the delivery driver does not need any assistance in accessing the storage location. For the safekeeping following the delivery after the package has been placed in the storage location, neither the shipper (K&K Petfood GmbH) nor the freight carrier (DHL, DPD or UPS) are responsible. As long as the local conditions allow it, the carriers can leave or deposit packages at their own discretion.

Should your package not be personally accepted nor one of the above mentioned agreements met with the service provider, then your package will be brought to the nearest post office or a package shop. If you chose DPD or UPS as your service provider, under some circumstances the driver may make a new delivery attempt the next day. You are responsible for picking up your delivery on the next business day or respectively to recive it. The pick up is only possible with the notification card or a form of legal identification.

Attention: Refusal of accepting your shipment results in a total loss. You are not automatically exempt from payment.

Delivery Conditions for Frozen Goods
Our frozen BARF- and frozen food products are delivered in a stryofoam box, which is inside a corregated cardboard box. Therefore we ensure the cold chain is kept for at least 72 hours. Should it happen that the goods arrive slightly thawed or defrosted, this basically does not pose a loss in quality nor is it a reason for a complaint. The goods can be refrozen or fed to your quadruped. Should you prefer to prevent this from happening, we suggest you select to have your order sent by express delivery.

Shipping costs 
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

>>> Shipping within Germany
>>> Shipping to Austria

Packaging costs
As our products are packaged with particular care and stability, additional packaging costs in the amount of € 1,00 accrue. For frozen and chilled articles another € 3,00 for the polystyrene box (possibly including dry ice) are added. Per 26 kg of goods, besides the shipping costs, accordingly a maximum of 4 € will be charged for the packaging, regardless of the recipient country.

Shipping methods
Our partner companies DHL, UPS and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays. In general, you can choose between standard and express delivery.

Standard shipping

For standard shipping via DHL, the goods leave our house on Mondays, Tuesdays and Wednesdays. If payment is received until 7 a.m., the ordered goods will usually be shipped on the same day. With standard delivery via DPD, the goods leave our house on Mondays to Wednesdays. Ordered goods are usually shipped on the same day, after receipt of payment until 9:00 a.m.

Express shipping 
Regardless of the chosen carrier, with express shipping goods will be dispatched Mondays to Thursdays. Ordered goods are usually sent on the same day, after receipt of payment until 9:00 a.m. Please keep in mind that for express shipping it is not possible to grant a signature release authorisation, personal acceptance must be guaranteed.

Packstation
In the case of delivery to a DHL packstation, we do not assume any warranty for the delivery. Please note that only parcels up to 12 kg or a maximum size of 60 cm x 35 cm x 35 cm can be stored in the packing stations. It is at the discretion of the deliverer to redirect parcels that are too large or too heavy to a parcel shop or to return them in rare cases.

Safety and eco-friendliness 

We guarantee a completely functioning cold chain, if the order quantity of the respective goods optimally fits to our packaging units. The more filled the cartons are, the easier it is to realize the desired cooling. For cartons up to 12 kg, the cold chain is secured at a goods weight from 7 kg on, for cartons up to 26 kg it is secured at a goods weight from 25 kg on.

Shipping to Germany

Shipping days:
DPD Standard: Shipping Monday to Wednesday. 
DHL Standard: Shipping Monday to Wednesday.
UPS EXPRESS Saver: Shipping Monday to Thursday. 

Shipping and packaging costs: 
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €. For orders with frozen and chilled articles additional costs in the amount of 3,00 € are charged. 

These are marked by the red price in the following table.

Weight of goods  DHL Standard 
  1–4 working days
per 26 kg 4,50 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)
Weight of goods  DPD Standard 
  1–4 working days
per 26 kg 5,30 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)
Weight of goods  UPS EXPRESS Saver 
  1 working day
per 26 kg 8,50 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)

Shipping to Austria

Shipping days: 
DHL Standard: Shipping on Mondays to Wednesday. 
UPS Standard (Transborder): Shipping on Mondays and Wednesday. 
DPD Express (Garantiepaket): Shipping Monday to Wednesday.


Shipping and packaging costs: 
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €. For orders with frozen and chilled articles additional costs in the amount of 3,00 € are charged. 

These are marked by the red price in the following table.

Weight of goods  DHL Standard 
  1–4 working days
per 26 kg 11,00 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)
Weight of goods  UPS Standard (Transborder)
  1 working day
per 26 kg 14,00 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)
Weight of goods  DPD Express (Garantiepaket) 
  1–2 working days
per 26 kg 14,30 € 
+ 1,00 € (Carton - transport packaging) 
+ 3,00 € (EPS- polystyrene box)